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Cookie Policy

Privacy Policy

Your privacy is extremely important to us, so we want you to know exactly what kind of information we collect about you and how we use it. This policy is intended to be clear, simple and easy to read. We hope you will find everything you need here, but please do contact us should you have any queries.

Please take the time to read and understand this policy.


In this policy, “we” means NVRnorthampton Community Interest Company.  We are registered with the Information Commissioner’s Office as the  'data controller', meaning we are responsible for how your personal information is handled.

This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of this Website.  It explains when and why we collect personal information about people who visit this website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.


By using our Website, you’re agreeing to be bound by this Policy.


Scope of this privacy policy

This privacy policy applies only to the actions of NVRnorthampton and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

In this policy, “we” means NVRnorthampton Community Interest Company.  We are registered with the Information Commissioner’s Office as the  'data controller', meaning we are responsible for how your personal information is handled.


Who are we?

NVRnorthampton is a Community Interest Company.  It is our mission to empower adults who are dealing with extreme behaviours from their young charges, by promoting knowledge of Nonviolent Resistance and by providing affordable support to those who are using NVR thinking and techniques at home or at work.


What type of information is collected from you?

When you contact us or conduct a transaction on this Website, as part of the process, we collect personal information you give us such as:-

  • your name, 

  • contact information such as email address and telephone numbers.

  • IP address (automatically collected)


How do we collect information from you?

When you visit our Website, we collect data in the following ways:-

  • data is given to us by you: and

  • data is collected automatically.


Data given to us by you:-

  • When you contact us through the Website, post, email, telephone or any other means.

  • When you make payment to us through this Website

  • When you use our services


Data that is collected automatically

  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, please see our Cookie Policy.

How is your information used?

Any or all of the above data may be required by us from time to time to provide you with the best possible service and experience using our Website.  Specifically, data may be used for the following reasons:-

  • to provide and operate the Services provided on this Website;

  • to provide our Users with ongoing customer assistance;

  • to be able to contact our Visitors and Users with general or personalized service-related notices;

  • To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we may use to provide and improve our respective services; 


Who has access to your information?

We may share your Data with the following groups of people for the following reasons:-


  • Third party service providers who provide services to us which require the processing of personal date.  

NVRnorthampton is hosted on the platform. provides us with the online platform that allows us to sell our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


  • Third party payment providers who process payments made over the website  - 

All direct payment gateways offered by and used by this website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling payment information by their store and service providers (e.g. PayPal).


  • relevant authorities - as required by law, for example, by a court order or for the purposes of prevention of fraud or other crime;

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example: 

  • we store your Data on secure servers.

  • payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.


If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

If you would like detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online's website.  Get Safe Online is supported by HM Government and leading businesses.


Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.


Your Rights

You have the following rights in relation to your Data: 

  •  Right to access- the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

  •  Right to correct- the right to have your Data rectified if it is inaccurate or incomplete.

  •  Right to erase- the right to request that we delete or remove your Data from our systems.

  •  Right to restrict our use of your Data- the right to "block" us from using your Data or limit the way in which we can use it.

  •  Right to data portability- the right to request that we move, copy or transfer your Data.

  •  Right to object- the right to object to our use of your Data including where we use it for our legitimate interests.


To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data, please contact us via this e-mail address:

We will do all we can to help resolve any issues but if you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.


In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check their respective policies.

16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission before providing any personal information via this website.


Review of this Policy
We reserve the right to modify this privacy policy as we deem necessary from time to time or as may be required by law.  Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 





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